Terms, Privacy, Artwork, and Order Policies

1. Terms of Use

Welcome to Ink To Tee, LLC ("Ink To Tee," "we," "our," or "us"). These Terms of Service apply to the website, customer account areas, gang sheet builder, shirt builder, uploads, carts, checkout, and related services. By accessing or using the site, you agree to these terms. If you do not agree, do not use the service.

1.1 Account responsibilities

You are responsible for account activity that happens under your login, for keeping your password secure, and for promptly notifying us if you suspect unauthorized access.

1.2 Order accuracy and customer review

You are responsible for reviewing artwork, spelling, transparency, sizing, quantities, garment selections, delivery details, and any other information submitted with the order. By placing an order, you confirm that the files and order choices are what you want produced.

• Gang sheets and custom shirts are produced from the files and order selections you submit.
• Preview tools help you order more confidently, but they do not replace your final review before checkout.
• If artwork, size, or order details are unclear, production timing may be affected.

1.3 Right to refuse, cancel, or limit service

We may refuse service, reject submitted content, cancel an order, or limit quantities if we believe the request violates these terms, creates legal risk, appears fraudulent, is abusive, or cannot be fulfilled as submitted.

1.4 Production timing and estimates

Production timing and shipping transit are different. Gang sheet orders placed before 2 PM EST, Monday through Friday, may qualify for same-day shipping only when the order is print-ready and does not require artwork follow-up. Carrier delivery timing begins after the package is handed to the carrier and is outside our direct control.

2. User Content & Copyright

The site allows you to upload, store, submit, and send digital files, artwork, text, images, logos, and related materials ("User Content"). You keep whatever ownership rights you already have in that content, but you are responsible for having the legal right to use it.

2.1 Your rights warranty

By uploading or submitting content, you represent and warrant that you own it or have the necessary licenses, permissions, and authority to have it reproduced, printed, sold, and distributed.

2.2 Limited production license

You grant Ink To Tee a limited, non-exclusive license to use, store, process, resize, prepare previews of, and reproduce your User Content solely as needed to run the site, fulfill your order, provide customer support, troubleshoot issues, keep internal order records, and handle authorized reprints or claims related to the order.

2.3 Passive conduit and review limits

Ink To Tee operates as a custom production service and does not promise manual legal review of every upload. If content appears risky or clearly improper, we may refuse or remove it, but we are not obligated to pre-screen every file before submission or checkout.

2.4 DMCA and copyright notices

If you believe content connected to the service infringes your copyright, email legal@inktotee.com with a signed notice that includes:

• Your physical or electronic signature, or that of your authorized agent.
• A description of the copyrighted work you believe has been infringed.
• The specific content or order information you want us to review.
• Your contact information and a good-faith statement supporting the claim.

3. Indemnification

4. Shipping, Refunds & Cancellations

4.1 Custom goods policy

Ink To Tee produces custom gang sheets and custom apparel to order. Because these items are made specifically from the files and selections you submit, all sales are generally final unless a confirmed shop-caused issue is approved for a remedy under our make-it-right review process.

4.2 What may qualify for review

• A wrong item was sent.
• An item is missing.
• A clear production defect happened during shop production.
• Packing-related damage is documented promptly with photos.

4.3 What usually does not qualify

• Low-resolution, blurry, misspelled, cropped, or otherwise flawed artwork that was submitted as uploaded.
• Customer-selected sizes, quantities, garment colors, or other order choices entered at checkout.
• Issues caused after delivery by pressing, washing, storage, handling, or misuse.
• Carrier delays that happen after the shipment has been accepted into the carrier network.

4.4 Change or cancellation requests

If you need to request a change or cancellation, contact us immediately. Because custom jobs may enter production quickly, we may be unable to stop or revise an order once artwork handling, asset generation, printing, or fulfillment work has already begun.

4.5 Force majeure

Ink To Tee is not liable for delay or failure to perform caused by events outside our reasonable control, including acts of God, severe weather, fire, labor disruptions, supply interruptions, transportation failures, carrier disruptions, cyber incidents, governmental action, war, terrorism, civil unrest, utility failures, or similar events.

5. Print, Artwork & Color Disclaimers

Custom print results depend heavily on source artwork, intended print size, garment choice, and post-delivery application or care. By placing an order, you acknowledge the following production realities.

5.1 Print as uploaded

We print from the files you submit. If artwork is blurry, pixelated, cropped, compressed, misspelled, or includes an unwanted background, those problems can show up in the final result.

5.2 Artwork quality expectations

• Transparent PNG files and clean vector artwork are usually the strongest choices for cleaner results.
• Screenshots, tiny web images, fuzzy text, and stretched artwork often produce weaker output.
• We recommend production-ready artwork prepared at the intended print size, with roughly 300 DPI quality where applicable.

5.3 Color expectations

• Screens display color in RGB while printing uses ink-based output, so exact on-screen matching is not guaranteed.
• We do not promise exact Pantone matching on every job unless separately agreed in writing.
• Minor color variation can happen between reprints, materials, presses, or production runs.

5.4 Pressing and care after delivery

DTF performance can be affected by heat, pressure, peel timing, washing method, storage conditions, and garment handling after delivery. Problems caused after delivery are generally outside shop-side coverage.

6. Privacy Policy

We respect your privacy and use customer information to run the store, fulfill orders, provide support, maintain accounts, improve site performance, and protect the business from fraud or abuse.

6.1 Information we collect

• Order and account data: name, email address, phone number if provided, shipping details, billing-related details, account login details, and order history.
• Uploaded files and project data: artwork, previews, builder choices, quantities, sizes, design placements, notes, and related order metadata.
• Support communications: emails, messages, photos, and other information you send when asking for help or reporting an issue.
• Technical and usage data: IP address, browser type, device data, pages visited, approximate location derived from network information, referral data, and site interaction data.
• Session tools: cookies, local storage, cart data, login state, and similar technologies that keep the site working and help us understand how it is used.

6.2 How we use information

• Process payments, fulfill orders, and ship products.
• Run customer accounts, builders, carts, previews, and order history.
• Communicate about orders, customer service, deadlines, issues, or policy-related notices.
• Detect abuse, reduce fraud, and enforce our terms.
• Measure site usage and improve performance, usability, and conversion paths.

6.3 Service providers and third parties

We may share necessary information with payment processors, shipping carriers, web hosting providers, analytics providers, email tools, fraud-prevention tools, and other service providers that help operate the store. We do not sell your personal information to advertisers.

6.4 Analytics, cookies, and similar technologies

Ink To Tee may use analytics and related measurement technologies to understand traffic sources, page usage, and overall site performance. We also use session technologies such as cookies or local storage to keep carts, accounts, and core site features working more reliably.

6.5 Retention and security

We retain information for as long as reasonably needed to fulfill orders, provide support, maintain business and tax records, investigate issues, prevent fraud, enforce agreements, and support authorized reprints or claims. We use commercially reasonable security measures, but no system can guarantee absolute security.

6.6 Your choices and requests

Subject to applicable law and operational recordkeeping needs, you may request access, correction, or deletion of certain personal information by contacting us. We may need to keep some records for legal, tax, accounting, fraud-prevention, or dispute-resolution reasons.

6.7 Children’s privacy

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the ordering service.

7. Dispute Resolution & Governing Law

7.1 Governing law

These terms and any dispute arising out of or related to the site, the service, or an order are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules.

7.2 Arbitration and class action waiver

Unless applicable law requires otherwise, disputes arising from or relating to these terms or the service will be finally resolved by binding arbitration in Jefferson County, Kentucky. You agree to resolve disputes only on an individual basis and not as a plaintiff or class member in any class, consolidated, or representative action.

7.3 Time limit on claims

To the extent permitted by law, any claim or cause of action arising out of or related to the service must be filed within one year after the claim arose, or it will be permanently barred.

8. Contact & Policy Updates

We may update this Legal Center from time to time to reflect site changes, operational changes, legal requirements, or policy clarifications. When we make material updates, we will update the date at the top of this page.

• General order and support questions: support@inktotee.com
• Copyright or legal notices: legal@inktotee.com