Wrong or missing item
If the shipment does not match what was ordered, or something is missing, let us know so we can review the order details.
Our plain-English promise
Every custom order is checked before it ships. If a confirmed shop-caused issue still slips through, contact us as soon as possible so we can review the order and help.
- ✔ We review confirmed production mistakes seriously
- ✔ Fast photo-based review helps us respond quicker
- ✔ Approved resolutions may include a reprint, replacement, or store credit
Custom products are made to order, so the fastest way to help is receiving the order number and clear photos right away.
What is generally covered
Clear production defect
If there is a major print issue that happened during production, we want to see it and verify the best next step.
Packing-related damage
If the order arrived with obvious damage that happened before delivery to you, include photos of the packaging and the item.
What is usually not covered
Artwork submitted as uploaded
Low-resolution files, design mistakes, spelling errors, or background issues that were part of the submitted artwork are usually not eligible for a reprint or refund.
Order selections made at checkout
Custom products are produced from the size, quantity, garment color, and design choices placed with the order, so those selections should be reviewed carefully before purchase.
Post-delivery misuse
Problems caused by incorrect pressing, washing, storage, or handling after delivery are generally outside of shop-side coverage.
How to get help quickly
Send us the basics and we can review the situation faster:
- 1 Your order number
- 2 Clear photos of the issue
- 3 A short explanation of what looks wrong
- 4 A message sent as soon as possible after delivery
Once we review the order, we will let you know the next step.